DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 3 business days. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
ROCKaBLOCK ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
ROCKaBLOCK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
ROCKaBLOCK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.
If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.
By ordering from rockablock.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a timely solution.
In-store Pick Up For in-store pickup proof of purchase must be shown. There is no tracking number created for in-store pick up, making it ineligible for Package Protection. Once they are ready for pick up you will receive an email notification and should then expect your order to be ready for pick-up within 24 hours. Once picked up, another confirmation email will be sent to ensure delivery.
Any orders that do not qualify for Package Protection will have that portion refunded with notification.